Help

FAQ

General

Two new tutorials are published weekly.

You will find the sheet music button in the corresponding song you’re working on. The sheet music is available to be purchased through our partnership with MusicNotes.

SGP members may reach out to Sydney directly in the private FB group to request a song.  Please allow 3-4 weeks for the request to be learned, recorded, & edited as Sydney fulfills the song requests in the order in which they are received.

On the site in the song library, you may go to the search bar and search by song title, video game/anime title, or level of difficulty.   

We have created specific courses for beginner level to teach you basics  as well as hand picked songs to make the piano experience more fun. Just head to the course library.

Website

Under the log in area, click “forgot password” and an email to reset your password will be sent to you. 

Log in to your account and go to >My Account >Account Details. Scroll down to >Password Change

Try to clear your browser cache or use another browser. If that doesn’t fix your problem, please reach out to support at support@smartgamepiano.com 

The videos can not be downloaded, but you can stream all videos 24/7 every day on every device!

Coming soon!!! For the time being we encourage you to participate in the private Facebook Group to chat with Sydney and other students to get the most out of your SmartGamePiano experience.

Payment & Subscription

Click on this link and try SmartGamePiano 7 days for free: Click here! You can cancel your subscription at any time.

Log into your account.  Go to >My Account >Membership >Click the Cancel button.

We know you’re juggling a lot on your plate so If you forget to cancel your membership, we allow a window of 5 days from the day of the charge to request a refund. 

Please note that our system is set up so that you have ONE email account for ONE free trial.  Kindly avoid creating multiple accounts for free trials to avoid double charges.  In this case, we will not demonstrate the same courtesy for refunds. 

Please excuse us for the inconvenience. We recommend:

  • changing your payment method to PayPal, or
  • contacting your bank to get more information about why your credit card got declined. It may be that this is the first time your bank is seeing our company and their policy may be that they need your permission for clearance. 
 
Social Media

Announcements are made through our social media outlets! We like to surprise you 🙂

Business

Yes, please contact us here: business@smartgamepiano.com. We’re open to collaborations, partnerships, and/or sponsorships.  You can reach out to us at: business@smartgamepiano.com and if it’s a fit, we’d be happy to discuss. 

Support