FAQ

General

How often are there new videos?

Every Monday and Thursday!

Is there sheet music?

Yes. On the page of each song.

How can I request a song?

Please use the contact form at the bottom of this page. However, you can only get a request fulfilled if you are paying member of SmartGamePiano.

How can I find a song that I want to learn?

We do have a search bar at the top of the page where you can look for a song you’d like. We also have categories sort by game series coming soon!

I need some more basic piano help. Where can I go for that?

Check out these videos here! They can also be found on our Facebook Group!

Website

I forgot my password. How can I get it back?

You can request a new password here.

Where can I change my password?

After logging in, you can change your password under My Account > Account Details.

Some of the videos aren't working? How can I fix that?

Make sure you you are using the most up to date version of Vimeo player in your browser. If that doesn’t fix your problem, try to clear your browser cache or use another browser.

Where can I download the videos?

The videos can’t be downloaded to keep them up-to-date, but you can stream all videos 24/7 every day on every device!

Why can't I leave comments on the website?

Because we want you to participate in the Facebook Group! Chat here with Sydney and other students to get the most out of your SmartGamePiano experience.

Payment & Subscription

I just want to learn 1 song. Do you have a subscription option for me?

Yes, we do! You ask a cheeky question…we give you a cheeky offer. Click on this link and try SmartGamePiano 7 days for free: Click here! You can cancel your subscription at any time.

Where can I cancel my subscription?

After logging in, you can cancel your subscription at any time under My Account by clicking on the green cancel button at your subscription’s profile.

What is your refund policy?

Nope! Look, we run incredible seasonable offers and provide you hundreds of video lesson for the price of 1 live lesson. If you go to a piano teacher, this is what you will pay for the first hour alone. You won’t get a refund there either. Do not however forget to cancel your membership for the next period!

But, hey, let’s leave this aside and keep playing!

My credit card keeps getting declined. What can I do?

Please excuse us for the inconvenience. At this point, we can’t do anything else than recommending a payment via PayPal. Please contact your bank to get more information about why your credit card got declined.

Social Media

How can I learn something from you live?

At my @smartgamepiano Instagram account!

How can I get insights of the following week`s tutorials and your personal pictures?

Follow my @smartgamepiano Instagram account!

When to expect some gifts or give-aways?

Subscribe to my Youtube channel and be prepared to celebrate at the event of having 20K..and so on subscribers.

Business

We want to use your platform for our local piano school to have an online offer and attract young students with video game music. Is it possible to get a special deal as a piano school?

Yes, please contact us here: business@smartgamepiano.com

I want to become a pianist in the smart piano project. Are you looking for new pianists?

Yes, but not for the Video Game genre. If you are proficient in Jazz, Blues, Gospel or Pop, please send us a 1min demo-video here: business@smartgamepiano.com

Contact

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